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These Terms and Conditions update will take effect on March 18, 2026, including supplemental provisions on eSign services (powered by DottedSign).
EasePDF will prominently display an update notice on the Terms page of the official website.
In-service notices (e.g., Announcement, Pop-up) will inform existing Users, especially those intending to purchase eSign.
Before using eSign features, Users must confirm "I have read and agree to the updated Terms and Conditions."
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.easepdf.fonepaw.com/ website and desktop software products (the "Service") operated by EasePDF ("us", "we", or "our"). the Users' access to and use of the Service is conditioned on the Users' acceptance of and compliance with these Terms.
These Terms apply to all visitors, users and others who access or use the Service (''User(s)"). By accessing or using the Service the Users agree to be bound by these Terms. If the Users disagree with any part of the terms then the Users may not access the Service.
By using our website or desktop software, the Users hereby declare and warrant that:
the Users have read, understand, and have the legal capacity to, and with this agree to be legally bound by and to comply with these Terms in full;
the Users are 16 years of age or older (otherwise, the Users can use the Service exclusively under the supervision of a parent or guardian) provided that the Users meet the minimum age requirement under these Terms;
according to the laws of the Users' local jurisdiction, the Users are eligible to enter into this agreement and have no restriction to use the Service;
the Users shall continuously comply with these Terms and all applicable laws and regulations.
PURCHASES
If the Users wish to purchase any product or service ("Purchase"), the Users may be asked to supply certain information relevant to the Users' Purchase.
USE LICENSE AND SUBSCRIPTIONS
By installing the Service, the Users acquire a free-of-charge license to use the Service with a limited set of features as may be provided within the Users' license period.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). the Users will be billed in advance on a recurring payment. User's subscription will be automatically renewed until User unsubscribes to his or her subscription.
For Users subscribed to EasePDF's Services on the Website Store, EasePDF's refund policy is as follow:
Plan and Terms. We provide subscription plans, including but not limited to yearly subscription plans. All Subscription Plans will auto-renew when the Users reach the next billing period from the Users' activation date. Auto-Renewal means that EasePDF charges the Users the service fee for the next billing period from the Users' account and records such fee in the Users' payment history. EasePDF will accordingly extend the valid period equivalent to the next billing period. The Users shall ensure EasePDF can successfully deduct such service fee from the Users' account, and the Users shall solely assume the responsibilities for Auto-Renewal failure due to insufficient balance in the account.
Termination of the subscription on the Users' own willing. The Users can choose to terminate the subscription at the Users' sole discretion. If the Users determine not to continue to use the service for the next billing period, please cancel the subscription at least within 24 hours before the expiry of this on-going billing period. EasePDF is not obligated to remind the Users before the deadline of each billing period.
Refund Policy
EasePDF provides a 14-day Conditional Money-Back Guarantee. The Users may be approved for a refund if the product is proven to be defective by EasePDF's technical support team.
The refund policy for the eSign Subscription plan or AI subscription plan is as follows:
Within 14 days of the subscription purchase, Users may request a refund for the eSign or AI services, calculated by multiplying the unused portion of the subscribed quota by the original purchase price. For the eSign Plan, the refund is calculated as: (Unused Tasks ÷ Total Tasks) × Paid Subscription Fee. For the AI Plan, the refund is calculated as: (Unused Credits ÷ Total Credits) × Paid Subscription Fee.
"Unused Portion" refers to the proportion of tasks or credits that have not been initiated by the User out of the total number of tasks or credits included in the subscription.
Purchase Channels
User is not entitled to any refund if he or she requests a refund after 14 days of purchase. In the event of a refund, access to the Services shall terminate automatically and simultaneously without prejudice. User shall be solely responsible for backing up files prior to refund or cancellation.
In the event that User unsubscribes to the Services prior to the expiration of the subscription, User may still access and use the Services until the expiration date. However, in the event that User obtains any refunds, the Services shall be terminated automatically and simultaneously without prejudice.
User shall be solely responsible for the backup of files upon the refund or subscription cancellation. EasePDF shall in no event be held responsible or liable for any loss or recovery of files or damages therefrom.
CONTENT
Our Service allows the Users to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("Content"). The Content section applies where Users create, edit, upload, store, share, or otherwise make available content through the Service.
LINKS TO OTHER WEBSITES
Our Service may contain links to third party websites or services that are not owned or controlled by EasePDF has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The Users further acknowledge and agree that EasePDF shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
COMPLIANCE OBLIGATIONS
User shall be solely and fully responsible and liable for the content created or produced by using EasePDF's Services, or for the transmission, upload, reproduction, and storage of files through EasePDF's Services. User shall warrant that no infringement of a third party's intellectual property rights or other rights has ever occurred. In no event shall EasePDF be responsible or held liable for any of the foregoing deeds performed by the User or a third party in relation to the files.
If the Users are a data controller subject to UK or EU data protection law, the Users agree to comply with our data processing agreement when transferring personal data to EasePDF This data processing agreement is incorporated by this reference and is available on the Data Processing Agreement at https://www.easepdf.fonepaw.com/downloads/trust/EasePDF_Data_Processing_Agreement.pdf.
INTELLECTUAL PROPERTY RIGHT
User represents and warrants that, by using EasePDF eSign, the contents or files created or signed on it are:
a. owned by User, or in the event where they are owned by a third party, User has obtained such party’s express permission to use, copy, and transmit the files, or to modify and make derivative works of the files;
b. not in violation of any copyright, trademark, trade secret or other intellectual property rights;
c. not in violation of the privacy or any right of a third party; and
d. not in violation of the law (e.g. obscene, offensive content, etc.), and not in violation of trade secrets or confidential information under an employment agreement or non-disclosure agreement, or involve any situation that may give rise to a violation of law or applicable regulations or policies.
USER'S CONDUCT
User warrants that EasePDF eSign Services "will not" be used for the following inappropriate purposes:
a.to upload, download, email, transmit, store, share, import or otherwise make available any content that is unlawful, tampering, forged, harassing, threatening, harmful, infringing, defamatory, insulting, humiliating, violent, obscene, vulgar, invading the privacy of others, hateful, racially discriminatory or otherwise inappropriate;
b.to stalk, harass, threaten, harm or make injurious falsehood to others;
c.to impersonate as any person or entity, or as a private-sector leader or government official, or to misrepresent one's affiliation with any person or entity (EasePDF reserves the right to reject or block what may be considered as impersonated or false identity, or any account or email address that misappropriates the name or identify of others);
d.to send, transmit, or otherwise make available any unsolicited or unauthorized email message, advertisement, promotional materials, junk mail, or chain letters, including but not limited to mass commercial advertisement, informational announcements, and phishing email;
e.to upload, email, transmit or otherwise make available any material that contains a virus or any other computer codes, file, or program intended to harm, interfere with or limit the performance of EasePDF's products or services (or any part thereof) or the ordinary operation of any other computer software or hardware; and/or
f.to collect and store the personal information of any other User of EasePDF eSign services for any of the prohibited activities above.
g.to misuse the eSign service, including but not limited to spamming, document forgery, repeated account registration, or abuse of Bulk Send functionality.
Compliance with DottedSign Terms:
eSign service is powered by DottedSign. Accordingly, when using eSign services, Users must also comply with the Dotted Sign Terms of Service (https://www.dottedsign.com/terms_of_service/). Users must not engage in any activities that would cause EasePDF to violate its API partnership agreement with DottedSign.
SUSPENSION OF RIGHT
If User is reported of being, or EasePDF discovers in a reasonable manner or is notified by a third-party service platform that User is:
(1) in breach of the representation and warranty obligations under COMPLIANCE OBLIGATIONS and INTELLECTUAL PROPERTY RIGHT;
(2) has engaged in misconduct in USER'S CONDUCT;
(3) has engaged in abusive conduct as specified below; or
(4) has acted in a manner that EasePDF reasonably believes to be similar to any of the situations above, EasePDF may immediately suspend, in whole or in part, User's right to continue to use EasePDF eSign services, or may modify/remove the content uploaded or provided by User, and if necessary, terminate the provision of services or cancel User's subscription.
In non-emergency situations (e.g., non-urgent policy violations), EasePDF will notify Users via their registered email address at least 24 hours before suspension or termination.
Exceptions: If the User's conduct has already resulted in third-party complaints requiring immediate resolution, or involves clear illegal activity (e.g., fraudulent contracts, scams), EasePDF may suspend or terminate service without prior notice.
EasePDF shall not be liable for any consequential damages of the User or a third party that may arise from its termination or suspension of the account and/or access to EasePDF's products or services.
EasePDF reserves the right not to refund the relevant fees of EasePDF eSign services if the User's account is suspended due to abusive conduct. If User files a refund dispute to a third-party payment platform on the ground of EasePDF's termination or suspension of his/her account and/or access to EasePDF's products or services, and if EasePDF is able to prove with reasonable evidence that User's rights are suspended due to his/her abusive conduct, User shall be liable for not only the relevant fees of EasePDF's products or services, but also the expenses and costs arising from EasePDF's handling of the dispute.
"Abusive conduct" shall include, without limitation:
(1) By means of the "Bulk Send" function in the EasePDF eSign service, sending a large volume of signing requests to potential users without their consent (regardless of whether they have actually agreed to the use of email or not) to the extent that EasePDF receives more than 10 user complaints within 7 consecutive, thereby affecting EasePDF's ordinary operations and diminishing EasePDF's reputation.
(2) Any act that is illegal or contrary to public order and good morals, including but not limited to sending altered or forged documents, content, or information; falsely claiming, impersonating, or implying an unauthorized identity to mislead others into signing.
(3) Repeatedly applying for a new account after a previous account is suspended by EasePDF with reasonable cause or in accordance with this Agreement.
(4) Any conduct that is beyond the scope of reasonable use of DottedSign Services, including to exploit product or service vulnerabilities, or violate the product or service usage rules.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 (change this) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
CONTACT US
If the Users have any questions about these Terms, please contact us.